Customer Support
At Omni-Biotic, your complete satisfaction is our utmost priority. We are dedicated to delivering top-quality products and exceptional customer service. In the unlikely event that our merchandise or service falls short of your expectations, we are here to assist you.
Please don't hesitate to reach out to our Customer Service department via email at info@omnibioticlife.com or by phone at (914) 615-9914.
Shipping Policy
Shipping Options:
- Our standard shipping option is a reliable 2-day shipping service provided by FedEx.
- For those seeking expedited delivery, we offer additional shipping options, such as overnight express, available at an extra charge.
- Free shipping is offered to orders exceeding $100 within the U.S.
Order Processing:
- Orders placed on weekdays (Monday to Friday) are typically shipped on the same day or the next business day.
Tracking Information:
- Once your order is on its way, you will receive an automated email containing your tracking information. This allows you to conveniently monitor the status of your shipment at any time.
Important Considerations:
- It's important to note that once your package is handed over to the shipping carrier, Allergosan USA no longer has control over the delivery speed. Shipping delays may occur, particularly during peak seasons like holidays, or due to adverse weather conditions.
- After the package has been successfully delivered to your specified shipping address, it becomes the customer's responsibility to ensure its safekeeping. Allergosan USA cannot provide reimbursement for products that have been successfully delivered, as verified through the tracking number.
Return Policy
To initiate a return or exchange, please kindly contact our Customer Service team at info@omnibioticlife.com or (914) 615-9914.
Claims for shortages or damages must be reported within 10 days of receiving your order.
We apologize for any inconvenience this may cause and are continually working to enhance our services and expand our coverage. Thank you for choosing Omni-Biotic, and we look forward to serving your needs with the highest level of care and satisfaction.
Subscriptions
We are delighted to offer this subscription program to our valued customers, and we are committed to delivering a seamless and hassle-free experience.
Monthly Recurring Shipments:
- By enrolling in our subscription program, you'll enjoy the convenience of receiving your order on a monthly basis* while receiving a 10% discount on each order.
*Our subscription program runs on a 28-day cycle.
Confirmation and Reminders:
- Upon subscribing, you will promptly receive a confirmation email, affirming your participation in our program.
- To keep you informed, we will send you automated email reminders each month, notifying you that your subscription is scheduled for restocking.
Subscription Management:
- We understand that your needs may change, and you have the flexibility to manage your subscription at any time.
- You can easily make adjustments to your subscription, including updating payment information, or temporarily pausing it, by visiting our My Account page on our website.
- Alternatively, our dedicated Customer Service team is always ready to assist you. You can contact us at info@omnibioticlife.com or (914) 615-9914.
- If you wish to pause or cancel your subscription, please ensure you do so before the scheduled refill date.
- If you do not pause or cancel your subscription in advance of the refill date, your order will proceed as scheduled.
